New NatWest systems fault meant hundreds of thousands of Apple iPhone and iPad users were unable to ... View MoreNew NatWest systems fault meant hundreds of thousands of Apple iPhone and iPad users were unable to use banking
app
By HARRY GLASS
Updated: 14:16 GMT, 28 March 2013
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Another IT glitch at NatWest meant that hundreds of thousands of
customers could not access their banking app via Apple iPhone and iPad devices this morning.
NatWest and the Royal Bank of Scotland customers took to Twitter to express their irritation -
the lender has more than 1million users of the app, though a spokesman has now confirmed - as of
midday - the problem has been fixed.
John A tweeted to the @NatWest_Help feed: 'I've been trying to get onto
app all day now with no joy?? (iTunes app)'.
Enlarge
Sorry: NatWest apologised on Twitter to users who are
still struggling to access the app - customers are
meant to be able to send money to anyone with a Visa card via its
app
'Really?!?! #natwest really really loosing my patience!!
Can't check my balance now!!' wrote customer Emma Pudsey.
Sam Coleman tweeted: 'Natwest helpful banking????
Really!!!! Then why can't I log on #natwest #angry.'
The bank apologised to users saying: 'The Android app is working now, and we're working on the others urgently.'
A spokesman told This is Money: 'All our mobile banking applications are now running normally.
We apologise again for the inconvenience caused to our customers.'
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details
A Which? spokesperson commented: 'Consumers and businesses alike rely on mobile banking services to access their accounts and consumers
will rightly want to be assured that their money is accessible and safe at all times.
'The problems caused by the RBS mobile banking glitch
will raise wider questions about how robust and up to date
banks' IT systems are.'
This latest IT problem followed weeks after the banking group apologised to customers for its
second computer hitch in a year.
A hardware fault left RBS Group customers blocked from using cashpoints for
several hours in early March, while online and telephone banking services were
also disrupted.
RBS Group said previously that the computer fault, which affected RBS, NatWest and Ulster Bank customers, was unrelated to a huge IT meltdown it had last
summer which left customers unable to use their accounts properly and
cost the group £175million to put right.
Last October, NatWest also had to suspend a feature on its mobile phone app called GetCash,
after the service was subject to a spate of 'phishing' attacks by fraudsters.
NatWest and the Royal Bank of Scotland customers are able to send money to other people via their mobile phones
after the lender launched a new mobile cash transfer service earlier this month, using the smartphone app.
It means that as well as checking their own details and transferring cash between their own accounts, they
can use their phones or tablets to make a payment of up to £100 to anyone with a Visa card by entering a mobile number.
It is available for customers to download as an upgrade to the existing mobile banking app
for Android, iPhone and BlackBerry, with an enhanced version of the Windows phone app
due to be released soon.
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